“Why should I care?”

Because most of the Consumer Rights Act came into force on 1 October 2015 and if your company make goods, services or digital content available to consumers, it affects you.

“Ok, you’ve got my attention, what does it do?”

It changes the law.  It changes what is and is not unfair in contracts (including terms and conditions) with consumers.  It gives consumers remedies including a short term right to reject goods.  It also has specific provisions relating to digital content which may affect the ability to release software which still has bugs, is expressed as in Beta, or is supplied on an “as is” basis.  It imposes specific liability upon businesses whose digital goods cause damage to a consumer’s device or other digital content.

“How might it affect me?”

If your terms and conditions include terms that are considered unfair, these will be unenforceable.  And if the terms are unenforceable there isn’t much point in having them.  You may also get customers requesting refunds, price reductions or repairs of digital content if it is “buggy”, or the consumer otherwise considers the goods/services/digital content to be of unsatisfactory quality, not fit for purpose or not in conformance with how it was described.

 “What do I need to do?”

Get your contracts and terms and conditions with consumers checked to make sure that they are enforceable.  Make sure you know what your obligations are in the event that a consumer asks for a refund, price reduction, repair or replacement of goods/services or digital content.  Have a policy setting out what you do in such circumstances.

“Is there anywhere I can find out more?”

Sure, you can give us a call.  We can always tell you more.  We won’t charge you for a chat.

If you like reading stuff more than talking to lawyers, you can always take a read of the guide produced by the Department of Business, Innovation and Skills (BIS) which is available here –